Manager
Company: Acuity Eye Group/ Retina Institute of California
Location: Pasadena
Posted on: May 3, 2024
|
|
Job Description:
Description SUMMARY: A Practice manager is responsible for the
daily operations of a medical office or clinic, from managing staff
to handling patient interactions. Duties include assisting with the
onboarding process of new hires, providing training for staff,
ensuring compliance obligations are met and handling patient
complaints and concerns effectively. A Practice Manager also must
demonstrate excellent customer service, strong leadership and
organizational skills. Ensures Acuity physicians are satisfied;
responds to and resolves issues immediately. Develops team through
effective leadership, coaching, and mentoring. Responsible for
managing the scheduling of office staff to ensure the office has
appropriate coverage. Responsible for ensuring their team maintains
an appropriate and adequate clinical supply and inventory in the
office, while simultaneously remaining fiscally responsible.
Supports and champions Company Core Values, communication,
practices, and initiatives at their office location(s). ESSENTIAL
FUNCTIONS: To perform this job successfully, an individual must be
able to perform each essential function satisfactorily with or
without accommodation. The requirements listed below are
representative, but not all inclusive, of the knowledge, skill,
and/or ability required. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential job
functions. Manages and oversees patient census for assigned office.
Monitors and adjusts clinic performance, patient flow, expenditures
and doctor schedules to ensure optimal staffing levels. Prepares
and controls the clinic budget aiming for minimum expenditure and
efficiency. Develops, implements, and maintains budgetary and
resource allocation plans. Participates in planning and
implementation of regional and company goals, programs and
objectives, personnel, resources and equipment/supplies. Partners
with DFO, Doctors and clinic staff to create an accountable
environment where patient care comes first. Organizes, manages and
coordinates all operational and administrative processes. Manages
support staff; organizes and oversees clinic schedules and
assignments to meet operational needs. Participates in Human
Resources related functions, including talent acquisition (e,g,
interviewing and selecting talent), talent management (e.g.
performance reviews, merit increases, disciplinary actions), and
timekeeping/attendance. Partners with HR as needed. Provides
effective leadership. Coaches, develops, mentors, evaluates, and
counsels staff. Delegate responsibilities to the best employees to
perform them while enforcing all policies, procedures, standards,
specifications, guidelines, training programs, and cultural values.
Resolve internal staff conflicts efficiently and to the mutual
benefit of those involved. Fosters team member engagement and
development of corporate culture. Leads daily huddles and at least
one office meeting per month to communicate updates and dialogue
with team. Ability to perform Front Office and Back Office duties
if needs arise to ensure smooth clinic operations. Works with the
Compliance Department to conduct required compliance audits for
office (monthly, quarterly, annually). Maintains strict compliance
with State, Federal and other regulations (e.g., OSHA, WC, HIPAA,
ADA, FEHA, DOL, HR policies and practices). Provides feedback
regarding specific tactics that change outcomes (including, but not
limited to, those of a financial nature, or those that are
patient-focused) so the rest of the organization can benefit.
Maintains an appropriate professional appearance and demeanor in
accordance with Company policies. Keep commitments and keep direct
supervisor informed of work progress, timetables, and issues.
Maintain strict compliance with State, Federal and other
regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and
practices). Other related duties or ad hoc reporting as assigned by
management. Requirements REQUIRED: Bachelor's Degree in healthcare
management, business, or related field; minimum 3-5 years of
related work and staff management experience; or equivalent
combination of education and work experience. Operational
management knowledge of retail or medical offices and best
practices. DESIRABLE: Experience as an Office Manager and/or
experience in the Ophthalmic industry. Experience with electronic
practice management systems. CERTIFICATES/LICENSES/REGISTRATIONS:
Valid Driver's License KNOWLEDGE/SKILLS/ABILITIES/TALENTS: Must
have thorough working knowledge of front office and back office
procedures and roles. Results Oriented (energetic self-starter;
sets realistic goals; meets commitments; persistent, prioritizes
daily to achieve results). Effective Team Builder
(Character/Integrity; communicates openly; willingness to confront;
motivator/inspirer; educator/trainer, promotes learning; effective
assessor of talent; consistent) Customer Service Advocate (flexible
and adaptive; empathetic; passionate; ethical). Process Focused
Operator (data driven decision-maker; detailed; organized and
structured; comprehensive knowledge of all operational processes;
computer proficient). Financial Acumen (understands profit drivers;
utilizes metrics to manage; builds the financial understanding of
staff and clinicians; understands local market drivers and
competition. Influencer (active listener/observer of behavior;
builds trust with those requiring coaching; creates a win/win need
for change; tailors coaching style to the individual's needs;
recognizes and celebrates improvement to sustain change). Requires
knowledge of training practices, technology applications, and
reporting systems; business correspondence and business reporting
techniques; and business principles. Knowledge of Ophthalmology
Clinic management and operations, as well as knowledge of best
practices. Ability to respond to common inquiries from customers,
staff, vendors, or other members of the community. Ability to draw
valid conclusions, apply sound judgment in making decisions, and to
make decisions under pressure. Ability to interpret and apply
policies and procedures. Must address others professionally and
respectfully by actions, words and deeds. Detail oriented,
organized, process focused, problem solver, self-motivated
proactive, customer service focused. Displays independent judgment
by willingness to make timely and accurate decisions based on
available information that is sometimes vague or limited in nature.
Ability to multitask effectively and work in a fast paced and
sometimes ambiguous environment, without compromising quality of
work. Ability to prioritize tasks and projects with limited
direction, while understanding and contributing to the success of
the clinic. WORK ENVIRONMENT: The work environment characteristics
described here are representative of those an employee encounters
while performing the essential functions of this job. This is
primarily an office classification. Temperature conditions are
controlled with limited direct exposure to hazardous physical
substances. The noise level in the work environment is usually low
to moderate. There is occasional exposure to irate staff, vendors
or patients. While performing the duties of this job, the employee
is regularly required to sit, stand, walk, handle, or feel, reach
with hands and arms, see, talk and hear. The employee will
frequently lift and/or carry reports, records and other materials
that typically weigh less than 20 pounds. The employee is
occasionally required to stoop, kneel, bend, or crouch. Finger
dexterity is needed to access, enter, and retrieve data using a
computer keyboard, calculator, and other standard office equipment.
Employment Type: Full Time Salary: $64,480 - $80,000 Annual
Bonus/Commission: No
Keywords: Acuity Eye Group/ Retina Institute of California, Lakewood , Manager, Executive , Pasadena, California
Click
here to apply!
|