Escalations and Emergency Response Manager

Company: VirtualVocations
Location: North Hollywood
Posted on: November 1, 2024

Job Description:

A company is looking for an Escalations & Emergency Response Manager to oversee customer escalations and manage emergency response plans.

Key Responsibilities

Manage high-visibility customer escalations and coordinate communication during crises
Conduct root cause analysis of escalations and recommend process improvements
Develop and implement emergency plans and training for employees

Required Qualifications

5+ years of customer service experience
2+ years of emergency preparedness experience
Ability to handle sensitive and confidential situations with empathy
Knowledge of emergency management laws and regulations
Experience in managing disaster recovery operations

Keywords: VirtualVocations, Lakewood , Escalations and Emergency Response Manager, Executive , North Hollywood, California

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