Floor Manager

Company: Established West Hollywood Restaurant
Location: West Hollywood
Posted on: November 2, 2024

Job Description:

Summary of the Floor Manager position: Assist the General Manager and Operations Manager with execution of service, directly supervise and manage the dining room, and interface with ma--tre'ds to maximize capacity and efficiency.The Floor Manager is a key role in the restaurant, responsible for the daily operations of running the floor. This includes opening the restaurant, preparing for service, managing staff, setup, and readiness of the restaurant. During service, they ensure steps of service are followed, coach hourly hospitality employees, and manage guest satisfaction and retention.The Floor Manager will work closely with the hospitality team to maintain steps of service, update the team on current circumstances, and ensure deviations from standard operating procedures are addressed. They will also be responsible for enforcing the standards of the company, as set out by the Employee Handbook.Duties:

• Oversight of daily steps of service
• Introduce and implement steps of service
• Coaching hospitality employees in regards to steps of service and execution of service
• Formal coaching of hospitality employees
• Assist with execution of service
• Enforcing steps of service and standard operating procedures
• Ensuring daily operations related to execution of service happen in accordance with procedures
• Being present or facilitating daily pre-service meeting
• Managing execution of service as it relates to turn times and flow
• Managing guest satisfaction and retention matters
• Evaluating labor as it relates to business and making necessary adjustments
• Completing daily operational documents
• Checking servers out
• Communicating with ma--tre'ds to maintain flow of service
• Using steps of service to maintain flow of serviceRequirements:
  • At least 5 years of previous experience in high-volume, fine dining restaurants
  • Management experience is preferred
  • Ability to function, produce, and curate guests' relationships
  • Willingness to work well in a team environment
  • Experience in guest-centric environments
  • Proficient in basic POS, computer, and mobile technologies
  • Ability to multitask and prioritize tasks
  • Full-time availabilityCompensation and Benefits:
    • $30.00 - $35.00/hour, dependent on experience
    • Potential for quarterly bonuses
    • Paid parking
    • 401k with employer match
    • Health/Medical/Vision/Dental/Mental Health Coverage
    • Daily Meals
    • Paid time off
    • Paid sick time
    • Opportunity for advancement

Keywords: Established West Hollywood Restaurant, Lakewood , Floor Manager, Executive , West Hollywood, California