Senior Manager of CX Operations

Company: VirtualVocations
Location: Orange
Posted on: February 4, 2025

Job Description:

A company is looking for a Senior Manager of CX Operations.

Key Responsibilities

Oversee daily operations within support tools and manage feature requests and workflow optimizations
Implement AI capabilities to enhance automation and improve customer and agent experiences
Coordinate support operations initiatives and ensure successful implementation of business objectives

Required Qualifications

5+ years of experience in support operations within a SaaS environment
5+ years of leadership experience managing customer support teams
Proven success in managing complex projects and change management
Strong understanding of customer support processes in a global, multi-channel environment
Experience with AI-driven automation tools and support technology administration

Keywords: VirtualVocations, Lakewood , Senior Manager of CX Operations, Executive , Orange, California

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