Client Experience Manager Lead

Company: VirtualVocations
Location: Riverside
Posted on: February 4, 2025

Job Description:

A company is looking for a Client Experience Manager (CXM) Team Lead to oversee the Client and Billing Experience Managers and enhance the Client Experience team.

Key Responsibilities:

Interview, hire, and onboard new Client and Billing Experience Managers
Mentor and coach team members, conducting performance reviews and career development discussions
Monitor team metrics to identify areas for improvement and drive accountability

Required Qualifications:

2-5 years of experience in the Rehabilitation Industry preferred
1-3 years of experience leading a Support or Customer Experience Team
Ability to lead team meetings and educate teammates on processes
Highly motivated to work in a fast-paced, dynamic environment
Proficient in Word, Excel, PowerPoint, Google Workspace, and Slack

Keywords: VirtualVocations, Lakewood , Client Experience Manager Lead, Executive , Riverside, California

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