Senior Customer Care Specialist

Company: VirtualVocations
Location: Van Nuys
Posted on: November 1, 2024

Job Description:

A company is looking for a Senior Customer Care Specialist to provide exceptional service and support to clients in a remote setting.

Key Responsibilities

Resolve client needs efficiently using knowledge base and tools
Document client interactions to ensure continuity and accuracy
Assist clients with onboarding and provide guidance on processes

Required Qualifications

High School Diploma or GED required; college degree preferred
Minimum of 4 years of customer service experience or equivalent
Auction and/or logistics/transportation knowledge is a strong plus
Ability to manage multiple tasks in a fast-paced environment
Demonstrated experience in a customer-focused, service-oriented role

Keywords: VirtualVocations, Lakewood , Senior Customer Care Specialist, Other , Van Nuys, California

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